Frequently Asked Questions

Frequently Asked Questions: Shipping, Payments, and Products | Inlakesh

A. About the Products (The Heart of the Business)

 What are your main products? Our main products are tools and expressions of ancestral wisdom. They fall into a few main categories: Authentic Indigenous Art (beaded necklaces, bracelets, rings, and headbands), Forest Wisdom (a curated selection of sacred Rapé, herbs, seeds, and ashes), products for Aromatherapy and Wellness (essential and vegetable oils, natural incense), and Functional Mushrooms (in extracts and tinctures).

• What materials are they made from? The soul of our products lies in the raw materials. Our bio-jewelry is woven with high-quality glass beads and durable threads. The Rapé are made with organic tobacco, ashes from sacred trees, and medicinal herbs, following the traditional recipes of each ethnic group. Our oils and incense are 100% natural, extracted directly from plants, resins, and woods, without synthetic additives.

• What makes them unique? Our main differential is authenticity and direct connection to the origin. All our indigenous art pieces are handmade, one by one, by artisans from the ethnic groups with whom we partner. It is not mass production; each item carries the energy, intention, and history of its creator. The curation of forest wisdom is done with deep respect, seeking producers who honor ancestral practices.

• How is authenticity guaranteed? Authenticity is our pillar. It is guaranteed through our partnership and trust relationship directly with the artisans and producing communities. We know the origin of each piece and each medicine. For art, the very complexity and uniqueness of the graphic designs are a cultural signature of the ethnic group that produced it, something that cannot be replicated industrially.

• Can the products cause allergies? Our beaded bio-jewelry is made with polyamide thread and glass beads, which are generally hypoallergenic. However, people with very sensitive skin should always be careful. Essential oils, being very concentrated, should be diluted in a vegetable oil before applying to the skin to avoid any irritation.

B. Product Care and Use (After-Sales and Value)

• Do your products require any special care? Yes. As they are handcrafted and natural pieces, some care ensures their longevity.

  • Beaded Art: Avoid contact with water (especially sea and pool), excessive sweat, and chemical products like perfumes and creams, which can damage the threads. Store them in a dry place without direct exposure to the sun.

  • Rapé and Herbs: Always keep them tightly sealed in their containers, in a cool, dry, and dark place, to preserve their potency and aroma.

  • Essential Oils: Keep them in their amber glass bottles, away from light and heat.

• Can they get wet? Can they be used in the sea or pool? No. We strongly recommend that indigenous art pieces (necklaces, bracelets, etc.) not get wet. Water, chlorine, and salt can weaken the threads and fade the colors of the beads over time.

• Is there any recommendation for "first use" or "activation" for the products? Yes, we believe in the power of intention. Upon receiving your amulet (a beaded piece, a rapé, or a crystal), we recommend that you take a moment to connect with it. Hold it in your hands, breathe deeply, and set a clear intention for its use, whether for protection, healing, focus, or connection. This simple act "activates" the piece with your personal energy.

C. Shipping and Delivery Process (Logistics)

• What is the deadline for the order to be shipped after payment confirmation? Our commitment is to speed. After payment confirmation, your order is prepared and shipped within 2 business days.

• Which carriers do you use? We work with Correios (in PAC and Sedex modes) and with several other partner carriers (such as Jadlog), always seeking the fastest and safest option for your location.

• Can the customer track the order? How? Yes. As soon as the order is shipped, you will automatically receive the tracking code and the link to follow each step of your delivery via email.

• What happens if the product is damaged in transit or if the packaging arrives tampered with? We prioritize your complete satisfaction and safety. If your order arrives with any damage or signs of tampering, please refuse receipt at the time of delivery from Correios/carrier and contact us immediately. If the damage is only noticed after opening, take photos and send them to us within 24 hours so we can resolve it as quickly as possible.

• Do you ship to all of Brazil? Do you ship internationally? Yes, we ship to all of Brazil. At the moment, we are not shipping internationally.

D. Exchanges, Returns, and Warranty (Trust and Security)

• What exactly is the warranty period and what does it cover? We offer a 90-day warranty from the date of product receipt, exclusively covering manufacturing defects. The warranty does not cover damage due to misuse, such as pieces broken by drops, threads snapped by excessive force, or damage from contact with water and chemicals.

• How does the exchange or return process work for remorse? According to the Consumer Defense Code, you have up to 7 calendar days after receiving the product to regret the purchase and request a return. The product must be returned in its original packaging and without signs of use. In this case of remorse, the return shipping cost is the responsibility of the customer. After receiving and checking the product, the amount paid will be fully refunded.

• If a product has a defect, how should the customer proceed? If you identify a manufacturing defect within the 90-day period, please contact us immediately via our email or WhatsApp, sending photos and the order number. We will analyze the case and provide an exchange for a new product or a refund of the amount, with shipping costs covered by us.

E. About the Brand and Payments

• What is the meaning of "Inlakesh" and what is the brand's mission? "In Lak'ech Ala K'in" is an ancient Mayan greeting that means "I am another yourself". It represents the philosophy that we are all one, reflections of each other. Our mission is to be a bridge to ancestral wisdom, directly valuing and supporting indigenous peoples and small producers, while offering tools for our customers' journey of self-knowledge and well-being.

• What are all the accepted payment methods? We accept the main payment methods for your convenience: Pix, Bank Slip (Boleto Bancário), and Credit Card.

• Is it possible to pay in installments? If so, how many installments and are there interest charges? Yes, it is possible to pay for your purchases in installments with a Credit Card. We offer installment plans up to 10 times, with installments up to 3 times being interest-free.